Shipping and Delivery
New Auto Centre
At New Auto Centre, we strive to provide our customers with the best possible service, including efficient and reliable shipping and delivery. Below, you will find all the necessary information regarding our shipping and delivery policies.
Shipping Policy
Domestic Shipping
- Standard Shipping: Orders within India are typically processed and shipped within 2-3 business days. Delivery times range from 5-7 business days, depending on the destination.
- Express Shipping: For faster delivery, we offer express shipping options. Orders are processed within 1-2 business days, with delivery times ranging from 2-3 business days.
International Shipping
- We currently offer international shipping to select countries. Orders are processed within 3-5 business days, with delivery times varying based on the destination country.
- Customers are responsible for any customs duties, taxes, or import fees that may apply.
Delivery Information
Order Tracking
- Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery on the courier’s website.
Delivery Attempts
- Our shipping partners will make up to three delivery attempts. If you are unavailable during these attempts, the package may be held at a local facility or returned to us. Please ensure that someone is available to receive the package at the shipping address provided.
Undeliverable Packages
- If a package is returned to us due to an incorrect address, refusal to pay duties, or failure to collect the package, we will contact you to arrange a reshipment. Additional shipping fees may apply.
Shipping Charges
- Shipping charges are calculated based on the weight and dimensions of the package, as well as the shipping destination. The exact shipping cost will be displayed at checkout before you complete your purchase.
Shipping Restrictions
- Certain products may be subject to shipping restrictions due to size, weight, or destination country regulations. If any restrictions apply to your order, we will notify you promptly.
Damaged or Lost Packages
- If your package is damaged during transit, please contact us immediately with photographic evidence of the damage. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund.
- If your package is lost in transit, please contact us, and we will investigate the matter with the shipping carrier. We aim to resolve all shipping issues as quickly as possible.
Contact Us
If you have any questions or concerns regarding our shipping and delivery policies, please do not hesitate to contact our customer service team:
- Email: newautocentreranchi@gmail.com
- Phone: +91 9204857156
- Office Hours: Mon-Sat: 9.00 am to 7.00 pm