Refund Policy
At New Auto Centre, we strive to provide the highest quality services and customer satisfaction. However, we understand that there may be instances where you may need a refund. This Refund Policy outlines the conditions under which we offer refunds and the process for requesting one.
1. Eligibility for Refunds
Services Rendered Refunds for services rendered will be considered on a case-by-case basis. If you are not satisfied with the service provided, please contact us within 14 days of the service date to discuss your concerns.
Parts and Products Parts and products purchased from New Auto Centre are eligible for a refund or exchange if they are returned within 30 days of the purchase date, in their original condition, and accompanied by the original receipt. Electrical parts are non-refundable.
2. Non-Refundable Services and Products
The following are not eligible for a refund:
- Labor charges for services that have been completed and accepted by the customer.
- Custom or special-order parts and products.
- Electrical parts.
- Any services or products purchased more than 30 days ago.
3. Refund Process
Requesting a Refund To request a refund, please contact us at:
Please provide your name, contact information, a description of the service or product, and the reason for the refund request. We may ask for additional information or documentation to process your request.
Refund Approval Once we receive your request, we will review it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
4. Exchanges
If you received a defective or damaged product, please contact us within 14 days of receipt. We will arrange for an exchange or replacement at no additional cost to you.
5. Contact Us
If you have any questions about our Refund Policy, please contact us.